Privacy is the cornerstone of trust in healthcare. At CBC Lucknow, we view the protection of your personal and medical information as a sacred responsibility. Our comprehensive privacy approach is designed to safeguard your most sensitive data while ensuring you receive exceptional diagnostic services.
Privacy Principles
- Comprehensive Protection: We shield every piece of your personal and medical information with the utmost care and advanced security measures.
- Transparency: Complete openness about collecting, using, and protecting your data.
- Patient Control: Empowering you with complete rights over your personal information.
Information Collection Framework
What Information We Collect
- Personal Identification Details
- Full legal name
- Contact information
- Age and gender
- Unique identification numbers
- Medical Information
- Diagnostic test results
- Medical history
- Healthcare provider details
- Insurance and billing information
- Technical Data
- Device information
- Website interaction logs
- IP address tracking
- System access records
Purpose of Information Gathering
We collect information solely to:
- Provide accurate diagnostic services
- Ensure seamless healthcare coordination
- Maintain precise medical records
- Facilitate billing and administrative processes
Data Usage and Protection Strategy
Confidentiality Commitment
Our data protection strategy encompasses multiple layers of security:
- Digital Security
- Advanced encryption protocols
- Secure server infrastructure
- Regular cybersecurity audits
- Multi-factor authentication systems
- Physical Security
- Restricted laboratory access
- Secure document storage
- Controlled visitor management
- Comprehensive access control mechanisms
Information Sharing Guidelines
- External Sharing Principles
- Only with explicit patient consent
- Limited to essential healthcare providers
- Anonymized data transmission
- Strict regulatory compliance
- Restricted Access
- Minimal internal data access
- Role-based information permissions
- Continuous monitoring of data interactions
Patient Rights and Empowerment
Your Information, Your Control
- Right to Access
- Request complete personal information
- Obtain copies of medical records
- Review all stored data
- Right to Modification
- Correct inaccurate information
- Update personal details
- Challenge existing records
- Right to Deletion
- Request complete data removal
- Withdraw consent for data storage
- Terminate information processing
Regulatory Compliance
Adherence to Healthcare Standards
- National Regulatory Compliance
- Follows government healthcare privacy regulations
- Aligns with medical data protection standards
- Regular internal and external audits
- Continuous Improvement
- Periodic policy reviews
- Adaptation to evolving privacy landscapes
- Proactive security enhancements
Consent and Transparency
Informed Decision Making
- Clear Communication
- Explicit consent requirements
- Comprehensive information disclosure
- No hidden clauses or complex legal language
- Patient Notification
- Immediate updates on policy changes
- Transparent communication channels
- Easy-to-understand privacy guidelines
Addressing Privacy Concerns
Support and Resolution
- Dedicated Privacy Support
- Specialized privacy helpline
- Direct email communication channel
- In-person consultation options
- Prompt Grievance Redressal
- 24-hour response commitment
- Systematic complaint management
- Independent review mechanisms
Contact for Privacy Inquiries
For any privacy-related questions or concerns, please reach out to:
- Helpline: +91 9236396735
Policy Evolution
Our privacy policy is a living document, continuously refined to:
- Adapt to technological changes
- Respond to regulatory updates
- Address emerging privacy challenges
At CBC Lucknow, we don’t just protect your data—we honor the trust you place in us. Your privacy is not a policy; it’s our promise.